The Elpha Secure Portal is a web site that provides a dashboard showing your installed Elphaware software instances. If you have an insurance product with us, it will also appear on the dashboard.

Getting access to the portal

When you first purchase software from us or obtain software or insurance through one of our partners, you should receive an email asking you to set up your Elpha Secure account. You may need to do the following:

  1. Supply/confirm your first and last name
  2. Set a password
  3. Set a phone number that can receive SMS text messages

If you need to reset any of these options, please contact us.

Logging into the portal

Which portal you use may depend on your geographic location. You can find the link in our initial emails to you, or in the Elphaware software about page. The default portal for most users will be:

Click on the first login option, supply your email and password, and enter your 2FA SMS code when it is sent to you. You will then be able to see your installed machines or insurance policy.

The portal says "There was an error accessing your account"

This may mean that you are logging onto the wrong portal. Please copy down your client ID if it is included in the error message, and contact us for help.